Operational Due Diligence Tools

Know how the business really runs before you sign.

The financials show what the business earned. We show how it earns it: who holds the know-how, which processes depend on the seller, and what has to change in the first 100 days. Everything is captured, scored and delivered in a private portal your deal team can search.

10core deliverables
30–180days of portal access
100%downloadable as files
Diligence Portal · Project Lathe
OverviewKPI baselineSOP libraryInterviewsOrg chartRisk scoringDecisions logDownloads
Owner dependency72 High
Process maturity2.4 / 5
Automation opportunity · hrs / week
Search the SOP library🎙 "how do we quote a rush job?"
Why buyers use it

Questions the QofE can't answer

A Q of E report checks the numbers. Operational diligence checks the people and processes behind them, which is where most post-close surprises come from.

What breaks the week the seller walks out?Owner dependency and key person risk scores
Which customers only talk to the owner?Relationship mapping in the org chart and dependency report
Why is it done this way?The seller decisions log, sourced from recorded interviews
Where is the margin hiding?Automation opportunity scoring, in hours and dollars
How mature are the operations, really?Process maturity scorecard by department
What do we fix first after close?The 100-day integration plan add-on

Our Process

From interviews to a searchable portal in weeks.

Kickoff

Before the LOI, we scope the work, agree who to interview and request documents, so interviews can start as soon as the LOI is signed.

Interview

Once the LOI is signed, recorded, structured interviews with the seller and key staff, plus a review of the company's systems and documents.

Index

Every interview is transcribed and indexed by topic, person and process, so any answer links back to who said it and when.

Score

Processes, people and dependencies are scored with one consistent method, so you can compare risks side by side.

Deliver

Typically 30–45 days after the LOI. Portal access for the period you choose starts then, and every deliverable can also be downloaded as files.

Core package

Ten deliverables, one portal

Every engagement includes all of these, in three groups. Click Demo ↗ on any one to open it in the sample portal.

Portal access

Choose how long your team needs access

Diligence, close and integration take different amounts of time. Access covers every core deliverable plus any add-ons you choose, and every file stays yours to download.

  1. Kickoff · before the LOIWe scope the work, agree who to interview and request documents, so interviews can start as soon as the LOI is signed.
  2. Interviews & build · 30–45 days after the LOIInterviews with the seller and key staff start once the LOI is signed. The deliverables are built from them.
  3. Portal access · 90 daysAccess starts when the deliverables are complete, so your team gets the full period with the finished work.
Benefits

What it does for the deal

Price

Negotiate with evidence

Owner dependency and key person scores give you a documented basis for earn-outs, holdbacks, escrow and transition terms.

Speed

Faster integration

Your operators start on day one with SOPs, an org chart and a KPI baseline instead of spending a quarter working out how things run.

Retain

Keep the know-how

The seller's knowledge is recorded and searchable before they leave, not lost in their last two weeks.

Upside

Find the value-creation plan

Automation scoring shows where hours and margin can be recovered, in dollars, which supports the investment thesis.

Confidence

Answer the IC and lender

Downloadable, consistent deliverables slot straight into your IC memo, lender package and data room.

Add-ons

Go from diligence to day 100

Add any of these to the core package. Each one appears in the same portal, and each has a live demo.

Add-onAI assistant

"Ask Bob" assistant

A chat assistant trained on the seller's interviews and SOPs. New owners ask it questions in plain English, and every answer cites the interview it came from.

Who approves price changes for Delmont?
Bob handles Delmont personally. Any change over 3% needs a call with their purchasing lead, Carla, before the quote goes out.Interview 02 · Bob Hartwell · 14:32
Add-onPlan

100-day integration plan

A week-by-week plan built from the diligence findings, covering who to retain, which relationships to transfer, which processes to stabilize and which quick wins to take.

  • Owners and dates for every workstream
  • Tied to the risk scores, so the biggest risks come first
  • Progress tracked in the portal
Add-onRecommendations

Automation recommendations

Turns the opportunity scores into a ranked list of specific fixes, each with a recommended tool, the cost to build, the payback period and the risk.

  • Annual hours and dollars returned
  • Tool-agnostic recommendations
  • Ready for the value-creation plan
Add-onBuild

Automation implementation

We build the recommended automations after close and track each one from scoping to live, with the hours saved measured against the baseline.

  • Fixed-scope builds
  • Training and handoff to your team
  • Savings checked against the KPI baseline
Add-on · monthlyDashboard + meeting retainer

Executive dashboard packages

After close, leadership gets a live dashboard of the numbers that matter: scorecards by department, goals, action items, a daily production check-out, and meeting logs with decisions and follow-up. The KPI baseline from diligence becomes the starting line.

BasicHome, department scorecards and goals. Numbers updated weekly.
StandardEverything in Basic, plus meeting logs, decisions, action items, daily trackers, uploads and department views.
White-labelStandard with the company's own name, logo and colours, on its own domain.

See it on a real-looking deal

The demo portal is set up for a sample target, Hartwell Precision Components, a 46-person manufacturer whose founder is retiring.

Open the demo portal ↗
Contact us

Talk to us about your next deal

Tell us a little about the target and your timeline. We'll get back to you within one business day, usually sooner.

  • Before the LOIScope the work and line up interviews.
  • After the LOIInterviews start right away; deliverables in 30–45 days.